SALES MANAGER (based in Kuala Lumpur Sales Office)

09 Januari 2019 Laman Padi Langkawi, Jalan Pantai Cenang, Pantai Cenang, 07000 Langkawi, Kedah, Malaysia
Job Details
About this role:
As a Sales manager you are responsible to develop and foster business through pro-active direct sales, marketing, telemarketing, direct mail, appointment calls and tours of the hotel. Also develops strategic action plans for hotels to drive measurable, incremental sales revenue.
Identify areas of opportunity in performance and recommend tools and sales training to optimize performance of sales team. Additionally work with individual hotel teams to identify skill development areas and properly deploy sales and marketing resources.
  • Responsible for MICE and Corporate Room Sales for the hotel.
  • Clear understanding of the hotels business strategies then set goals and to determine action plans to meet those goals.
  • Update action plans and financial objectives quarterly.
  • Identify new markets and business opportunities and increase sales.
  • Represent Hotels in various events and exhibition.
  • Implements all sales action plans related to my market areas as outlined in the marketing plan.
  • Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients.
  • Able to provide quick and timely responses, immediate communication to the properties, develop professional long term business relationships.
  • Provide the highest quality of service to the customer at all times. 
  • Participates in sales calls with members of sales team to acquire new business and/or close on business.
  • Executes and supports the operational aspects of business booked (e.g. generating proposal, writing contract, customer correspondence). 
  • Able to support hotels service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
  • Work closely with Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels.
  • Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals.
  • Accompany sales team on sales calls to potential clients to assist in development of the account and to access the effectiveness and sales skills of the sales person.
  • Attending all department and hotel meetings as necessary.
  • Targeting key accounts potential for the company.
  • Builds and strengthens relationships with existing and new customers to enable future bookings.
  • Develops relationships within community to strengthen and expand customer base for sales opportunities.
  • Manages and develops relationships with key internal and external stakeholders.
  • Acquiring and developing new business accounts and preparing sales proposals for clients.
  • Closely following up on all business leads within a 24 hour response time line to clients.
  • Candidate must possess minimum Diploma / Degree qualification
  • Required skill(s) : able to communicate with all level of people, experience in hotel/resort sales is a must, able to work under pressure and excellent grooming standards.
  • At least 3 Year(s) of working experience in the related field is required for this position.
  • Preferably Managers specializing in Hotel Management/Tourism Services or equivalent.
  • Strong client Database will be an added value
  • Influential and persuasive personality
  • Able to sell the Resort’s specialized products and facilities to a niche market
  • Applicant must have experience in Hotel background
  • Excellent command in English.
  • Proven success in similar role and environment.
Company Description

Spread across 30 acres of award winning landscaped grounds alongside a stretch of palm fringed beachfront, Meritus Pelangi Beach Resort & Spa Langkawi is a 5-Star International resort managed by Meritus Hotels & Resorts. Designed after the style of a traditional Malay village house raised on stilts, the resort with 350 enchanting ethnic wooden chalets, offers luxurious accommodation, dining and unrivaled facilities complemented by its hallmark signature service of Asian, Grace, Warmth and Care.
We are currently looking for a dynamic and highly motivated individual who would like to embark on an exciting career to join us in the following position: