Representative, Member Business Practices & Compliance (Indonesian Speaker)

17 Oktober 2018 Level 3, Tower 2A, Avenue 5, Bangsar South
Job Details
RESPONSIBILITIES
 
1. Responsible to provide guidance and support to Herbalife Nutrition’s Members so they can conduct their businesses in correct, ethical and fair manner by correspondence via emails, calls and oral/written communication.
2. Responsible for the overall file handling procedure - detailed research, investigation and proper documentation.
3. Responsible for documentation associated with owns or the team’s duties.
4. Responsible for communication professionally with Herbalife Nutrition Member, internal and external client and external parties.
5. Responsible to managing each case file with an efficient solution and in a professional, timely and quality manner. Able to prioritize with quality service aligning with the defined processes and meeting the SLAs.
6. Responsible to be knowledgeable and updated with the Herbalife Nutrition Member Rules of Conduct, Business Marketing Plan, Herbalife Nutrition’s intellectual property rights and local regulatory requirement in order to support member’s inquires and coach members to conduct business in compliance with internal and external rules/laws.
 
REQUIREMENTS 
 
• At least 2-3 years’ experience in a service oriented industry OR eperience in a position of policies/guidelines bounded environment which requires resolving problems in a day-to-day operations
• Excellent written and verbal communication skills and telephone etiquette
• Strong fact finding skills, excellent follow-through skills and analytical
• Strong logic and problem solving skill with ability to innovate
• Strong quality, results and detail orientation
• Ability to communicate at most levels and across diverse cultures
• Ability to support progressive change
• Ability to maintain sensitive, confidential and privileged information
• Ability to meet and maintain deadlines and prepare all manners of correspondence and reports at all stages of investigation or file management
 
Company Description

We are a global nutrition company that has helped people pursue a healthy, active lifestyle since 1980. Our nutrition, weight-management and personal care products are available exclusively through dedicated independent Members in more than 90 countries. Our Mission is to change people’s lives by providing the best business opportunity in direct selling and the best nutrition and weight-management products in the world.
 
Our greatest asset is our people, and as such we are committed to providing employees programs and processes to support performance, hone skills, and advance careers.