Mandarin Customer Service Representative to start ASAP!

10 Oktober 2018 Nu Sentral Jalan Tun Sambanthan Brickfields Kuala Lumpur Federal Territory of Kuala Lumpur Malaysia
Job Details
Position Summary : 
 
To provide premium customer support to cient based clientele. This support is provided by either phone or email, which includes direct contact with the client, its customers and their support partners. 
 

Duties and Responsibilities :
 
  • Provide primarily customer service based phone support to Client customers.
  • Activate and engage with client/customer whilst providing accurate information of customer’s issue at hand.
  • Accurately record and update customers’ cases into Client’s CRM and trackers following appropriate processes.
  • Provide accurate and understandable information to all customers and support partners.
  • Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.
  • Ensure all follow ups are done in a timely manner.
  • Ensure all SLA’s are met appropriately.
  • Maintain high level of customer satisfaction whilst maintain a professional manner.
  • Be familiar with all policy, processes, and product knowledge and escalation paths.
  • Remain polite, patient and courteous with customer throughout the experience.
  • Ensure the end to end experience for all customers is at a high level of customer satisfaction.
 
Minimum Requirement :
 
  • Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
  • Required language(s): Chinese Mandarin
  • Applicants must be willing to work in Level 44,NU Menara 2,KL Sentral. Walk-in candidates are welcome to apply. Look for Rose.
  • No work experience required.
  • 2 Full-Time position(s) available. Permanent job.
Company Description

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