Hotel Manager

12 Oktober 2018 No. 59, Jalan Thambipillai, Brickfields, 50470 Kuala Lumpur
Job Details
JOB REQUIREMENT
  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Hospitality/Tourism/Hotel Management or equivalent.
  • Required language(s): Bahasa Malaysia, English
  • At least 3- 4 year(s) of working experience in the related field is required for this position.
  • Applicants must be willing to work in BRICKFIELDS.
  • Preferably Managers specializing in Hotel Management/Tourism Services or equivalent.
  • Full-Time position(s) available.
  • Applicant must be able to work in Brickfields or Puduraya.
  • Applicant is expected to be on call 24/7
JOB DESCRIPTION
  •  Training and monitoring staff;
  •  Provide supervision, training direction and leadership to the Reservation, Front Office and Housekeeping staffs.
  • Establish SOP and KPIs for all departments
  • Develop alternative revenue stream to maximize sales by initiating new ideas for product development and identify new business opportunities;
  • Dealing with customer complaints and comments
  • Ensure delivery of excellent customer service at all times and making sure that guests’ comfort and safety are not compromised;
  • Addressing problems and troubleshooting in terms of hotel operations
  • Ensure that the hotel is kept clean and tidy at all times and that operations are in compliance with all relevant statutory regulations (licensing laws, health and safety and other statutory)
  • Assign duties to workers and schedule shifts
  • Ensure that all financial and statistical records are maintained in line with the Company’s policies and management requirements
  • Ensure security is effective at all times
  • Conduct sales calls (courtesy) on selected clients and perform duty as Sales Representative if so required for the scope of responsibilities
  • To do marketing on promoting the hotel
  • Provide weekly management report
  • As a manager, you are expected to be on call 24 hrs despite the predetermined working hours in your letter of appointment
  • Any other matters relating to hotel sales and marketing
Company Description

Signature Group Chain of Hotels strategically located within the Klang Valley. We are well equipped to serve the demanding business person or the casual tourist, providing high quality accommadation for low prices.  We endeavour to go an extra mile to make sure that all our customer needs are met.  Our well planned spaces cater not only for accommadation but are also ideal for meetings, conferences, social gatherings and training session, with a host of facilities to choose.  We are in an easily - accessible location, and within easy reach of business centres and the amenities around it.