Customer Service Specialist (Kuala Lumpur)

12 Februari 2019 Suite 1B-3A, Level 3A, Block B Plaza Sentral Jalan Stesen Sentral 5, 50470 Kuala Lumpur
Job Details
  • To deliver excellent customer service and manage the needs of our clients through our communication channel (phone)
  • Understand and deliver business strategies and improve customer experience through excellent customer service.
  • Accountable for meeting individual (KPIs) and team goals
  • Continuously identify and support work process improvements and communicate to Team Leaders and (or) Senior Executive.
  • Candidate must possess at least SPM (Credit in BM and BI and Pass in maths)
  • Willing to work on ROTATIONAL NIGHT SHIFTS (any 9 hours between 2PM and 2AM)
  • Ability to SPEAK in Mandarin is a must.
  • Required language(s): Bahasa Malaysia, English, Mandarin
  • With or Without Experience as training is provided
Company Description

SRG ASIA PACIFIC , Established in 1996, SRG Asia Pacific Sdn Bhd has continuously progressed as a premier leading communications provider of outstanding services. Headquartered in KL Sentral, Kuala Lumpur, we are uniquely positioned to be globally connected, both physically as well as technologically. Comprising of an energetic, enthusiastic and creative community, SRG AP has expanded within a short span and growing further at a very aggressive rate on a monthly basis.
We have been 17 years in the Business Process Management industry. 
  • Pionerred BPO in Malaysia.
  • ISO Certified 9001 : 2015 to ensure service excellence. 
  • Multiple Language capabilities. 
  • Multiple Industry awards winner in Customer Experience Excellence.