Customer Experience Professional (Mandarin Speaker) @ Kuala Lumpur

08 Februari 2019 Kuala Lumpur: Menara 238, Jalan Tun Razak, Imbi, 50400 Kuala Lumpur, Federal Territory of Kuala Lumpur
Job Details
Requirements
1. Applicant must be willing to work on rotational shifts
2. Each shift consists of 9 working hours and inclusive of 1 hour lunch 
3. 5 working days per week
4. Required language(s): Mandarin, English and Bahasa Malaysia
5. Must be energetic, positive minded and good team player
6. Applicants must be Malaysian citizens
7. Fresh graduates who are interested to start their career in a call center are also encouraged to apply
 
Responsibility
1. Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback and other raising issue related to the company's products.
2. To exceed customers expectation in terms of customer service & accurate information.
3. Work in a team to achieve the required KPI elements and SLA.
 
Benefits
1. Various Allowances
2. Attractive Incentives
3. Annual Leave
4. Sick Leave
5. Full Training Provided
6. Shuttle service provided based on specific location
7. Internal Job Posting: opportunity to apply to transfer within Aegis Malaysia or to other Aegis locations worldwide at the discreation on Management.
8. Aegis hires from across the globe so there is an opportunity to interact with people from different cultures and ethnicity (Europe, Asia Pacific, etc)
9. Career Growth & Training Programs:
10. Career Path: Executive > Senior Executive > Specialist > Team Leader > Assistant Manager > Manager
11. iSTAR – System for Appraisal & Rewards – The STAR training is to help Aegis employees to identify their weakness and to develop future leaders for the company.
12. English Training – Aegis provides English training for Aegis employees who would like to improve their communication & business writing skills.
 
 
  • Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, Higher Secondary/STPM/"A" Level/Pre-U, Diploma, Advanced/Higher/Graduate Diploma, any field.
  • Required language(s): Bahasa Malaysia, Mandarin, English
  • No work experience required.
  • 15 Full-Time and Contract position(s) available.
Company Description

"Aegis is a global outsourcing and technology company committed to impacting clients’ business outcomes by focusing on enhancing customer experience across all touch points and channels. Aegis was founded 30 years ago in the US and now has operations in 56 locations across 13 countries with more than 55,000 employees.
 
Aegis services over 300 clients from verticals such as Banking and Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Energy & Utilities. The company is wholly owned by Essar, a USD 39 billion conglomerate."
 
We recognize people as the key foundation of our extraordinary growth. This reflects in our mission statement: 'Happy Employees, Happy Customers and Happy Shareholders'. Our HR Vision ‘Create a progressive workplace that enables partnership for prosperity’ aims at building an ecosystem which is dynamic, vibrant, contemporary, and presents infinite possibilities for our people.